Managing an outsourced environment puts strains on the organization that will manage the outsourced services. Commonly the IT- and Purchasing functions share the responsibility to manage the services and the agreements put in place. Too often companies spend less time on defining how to manage the outsourced services, who to manage, what to manage and what to source / how to source.

This results in too many cases that the internal efficiency drops, internal hostility grows, and the suppliers either get to deliver much more than initially intended, due to unclarities internally, or they fail to perform their services as agreed, due to lack of guidance, clarity from the customer or an dis-agreement what was actually outsourced.

Our transformation services target all these weak spots in performing an outsourcing and managing the outsourced services. We develop, always together with our clients, the processes to follow that describes the shared responsibilities, RASCIE-matrixes to pinpoint and schematically show who is accountable, who is responsible, develop and update role descriptions.

Transforming means change, changing and keeping the change consistent why we also ensure to run a number of sourcing activities to enable the organization to through hands-on practice work according to the new and agreed ways of working, ensuring the governance structure is in place with the right attendes and that the right questions are raised and targeted.